Frequently Asked Questions

Q: Where can I buy poles?

So you're looking into buying these popular poles... well you've come to the right place.

The ergonomic poles are available here at .

We deliver: When you choose to purchase your poles here with PayPal then your instructor will deliver them to you at your next session. Other delivery arrangements can be made upon request.

Already  an UPGO Passport holder? Great!

You can upgrade your old poles to Urban Poles directly from your instructor. Contact her and let her know what colour you'd like. 

Thank you,

The UPGO Team.

"Helping you reach your goals."

Q: What’s the difference between Nordic walking, urban poling, exerstriding, trekking/hiking poles and hiking sticks?

Nordic walking poles, Urban Poling poles and Exerstrider poles are all similar and are known generically as “Nordic walking poles”.  Their purpose is to make walking more challenging by making it a full-body workout that challenges the upper body and core muscles while walking.
Some brands have no wrist straps, and some have wrist straps; some telescope while others are a fixed length (you buy according to your height, like ski poles).

Trekking/hiking poles always have straps and always telescope in two places.  Their purpose is to make hiking easier by allowing users to offload weight into the straps.  They also help with balance when going over tricky terrain.  When scrambling up vertical rock faces, reading a map or checking a compass or GPS, hikers let their poles dangle from their wrists by the straps.  When they aren’t needed, the poles can be collapsed in two places (into a very small package) and easily stored inside a backpack.

hiking stick can be a stick found along the trail or a store purchased walking stick.  Its purpose is to make hiking easier by allowing users to offload weight onto the stick.  It also helps with balance when going over tricky terrain.

Q: Why are there no straps on Urban Pole Walking poles?

A recent study suggests that Nordic walking is a very safe form of exercise.  However, the most common form of injury is caused when users are strapped to their poles; they hold on until the very last moment before the hand hits the ground. Landing on the handle can force the thumb into abduction and extension (straining or dislocating it).
(Source: “Nordic pole walking injuries” K. Knobloch Sept 20, 2006. – U.S. National Library of Medicine)

For example: If you fall, you can catch yourself by letting go of your poles and grabbing a nearby friend or tree. Otherwise you will fall with your palms flat on the ground, not on the handles.

Q: Why are Urban Poling poles telescoping vs. fixed length?

When poles are adjustable in length they can be more easily stored, shared between friends of different heights and carried in a backpack.

Important note, people whose arms/legs/torsos that are shorter or longer than is typical, may not fit the size recommended by fixed-length pole charts.

Q: Is there any research on walking poles?

Yes–there are many! You and your trainer have access to the published, preliminary and thesis papers stored at

Contact Mandy,,  if you need further assistance.

Q: Can I use my Urban Poling poles indoors?

Our poles have been designed for outdoor urban areas; the boot tips grip wonderfully on rough surfaces like sidewalks and asphalt while the carbide tips dig into sand and soft trail surfaces.

If your indoor surface is a rough stone or carpet, the boot tips should grip well.  Always test a few steps before trusting the surface.

Q: When do you run your pole walking workshops?

UPGO offers Nordic Walking workshops 7 days a week. Contact me for details:


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